Thu, 23 Jan 2025

Customers say Three mobile outage preventing 999 calls

There have also been several thousand reports of problems from users of Smarty and ID Mobile.

* Three mobile network customers in the UK are reporting problems making and receiving calls, including 999 emergency calls.
* Over 10,000 people have reported issues on outage tracker Downdetector, with many claiming they cannot make or receive phone calls.
* The BBC has been told that some customers are unable to connect to 999 calls using the Three network.
* Three says it is investigating the issue urgently and apologizing for any disruption to emergency services.
* The company claims that data from emergency services shows most 999 calls are being connected via other networks, but this has not been independently verified.
* Several thousand users of smaller mobile companies Smarty and ID Mobile (which use Three's network) have also reported issues.
* Three's support team is telling customers it does not know when the issue will be fixed, but is working hard to resolve it as soon as possible.
* The company is advising customers to try another network or landline if they are unable to make 999 calls.
* Many customers on social media have expressed frustration and disappointment with the outage, including one person who claimed to have missed a medical appointment due to being unable to receive calls.
* Regulator Ofcom says it is in contact with Three to establish the scale and cause of the problem as soon as possible.
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