Sat, 01 Feb 2025

Barclays customers unable to buy essentials after major IT outage

Online banking, the bank's app and payments in and out of accounts are all affected.

*Customers unable to make essential transactions, including buying baby milk and completing house moves
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*Bank assures that cards and cash machines can be used as normal, but some customers dispute this
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*Outage occurring on payday for many UK people and self-assessment tax return deadline day
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*Barclays has not explained the cause of IT problems or how many customers are affected
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*Customers taking to social media to report problems, including cards being declined and missing wages
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*A family unable to move into their new home due to the outage, calling the situation "ridiculous"
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*Some customers unable to access savings accounts, with one single mother needing money for shopping and childcare
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*Barclays processes over 40% of UK's credit and debit card transactions, with thousands reporting issues
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*HMRC says it is working closely with Barclays to minimize impact on tax returns, but adds that today's issues will not result in late payment penalties
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*Barclays apologizes for the outage and promises to ensure customers are not left out of pocket due to delayed payments
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