Mon, 28 Apr 2025

Mon, 28 Apr 2025 M&S customers in limbo as cyber attack chaos continues

The retail giant's online business remains suspended with no indication yet when it will be restored.

* Marks and Spencer's cyber attack continues to cause disruption into another trading week
* Customers have reported delayed parcels, paused online orders, and suspended gift card payments
* M&S has taken down several parts of its operations over the last few days
* The company has yet to disclose the nature of the cyber attack or when it expects operations to return to normal
* Some customers are frustrated with M&S' communication about affected orders, calling it "disappointing"
* Analysts warn that the incident may affect M&S' reputation
* Customers have reported being unable to order flowers and clothes online, and some have had to cancel holiday shopping due to the disruption
* M&S has been accused of not doing enough to communicate with customers about the cyber attack
* The company's silence on the nature of the attack is causing speculation among cyber security experts
* Analysts estimate that up to a third of M&S' clothing and household goods sales are through its online platforms, which could be affected by the disruption
* The cyber attack has occurred during a spell of warm weather, when summer ranges would typically be popular, potentially leading to a hit in clothes sales
* M&S' success is built on trust, and customers may question this after the company suspended online orders, putting its reputation at risk.
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