Fri, 02 May 2025

Fri, 02 May 2025 M&S supplier resorts to pen and paper after cyber attack

What's going on behind the scenes in the aftermath of the cyber attack on M&S.

* One of M&S' biggest suppliers, Greencore, has resorted to using pen and paper for orders due to the disruption.
* Greencore's CEO says they have increased deliveries by 20% to ensure enough food is available for the bank holiday weekend.
* Some M&S stores are experiencing empty shelves as food deliveries are disrupted.
* Two M&S workers told the BBC that they are concerned about pay as they were unable to clock in and out of work or access staff apps.
* Greencore has put on additional shifts at its dedicated M&S factory in Northampton and is sending more food to stores than during Christmas.
* Suppliers are working together to ensure customers have what they need, with one supplier even sending staff to key M&S stores to provide extra support.
* M&S reassures that employees will be paid for all contracted hours as usual.
* The retailer has not released details on how its systems were affected by the cyber attack.
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