Thu, 22 May 2025

Thu, 22 May 2025 M&S website completely down, leaving users unable to browse

The site reads: "Sorry you can't browse the site currently. We're making some updates and will be back soon."

* Marks & Spencer website remains down due to ongoing cyber-attack recovery efforts.
* Routine maintenance may be behind the current outage, according to sources.
* Online ordering has been disrupted for weeks following a cyber-attack in April, with M&S estimating a £300m hit on this year's profits as a result.
* The attack also led to some personal customer data being stolen, including telephone numbers, home addresses, and dates of birth.
* M&S assured customers that online payment details and account passwords were not compromised, but online order histories may have been included in the stolen data.
* Police are investigating the notorious Scattered Spider hacking group, which is believed to be behind attacks on other UK retailers, including Co-op and Harrods.
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