Wed, 10 Sep 2025

Wed, 10 Sep 2025 Almost half of homes have never switched from Power NI

The Utility Regulator has previously urged more customers to shop around for the best deal.

* Almost half (49%) of household electricity customers in Northern Ireland have never switched from Power NI.
* Only 28% of customers have switched suppliers in the last three years.
* The Utility Regulator has reported a drop in the number of people switching suppliers across both electricity and gas, down to 93,000 households in 2024 (from 103,000 the previous year).
* Prices for Power NI have gone up by 4% as announced last week.
* Customers could save between £300-£400 per year by switching to a cheaper deal.
* The number of complaints made by electricity customers remained the same at over 30,000, while gas customer complaints rose due to issues with bills, payments, and customer service.
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