Wed, 15 Oct 2025

Wed, 15 Oct 2025 Royal Mail fined £21m after nearly a quarter of first-class post was late

It is the third-largest fine the communications watchdog has ever issued.

* Royal Mail has been fined £21m by Ofcom after nearly a quarter of first-class post was delivered late in 2024/25.
* The fine is the third-largest issued by Ofcom and follows previous fines of £5.6m in November 2023 and £10.5m in December 2024.
* Royal Mail failed to meet its targets for both first and second-class post, with 77% of First Class mail and 92.5% of Second Class mail delivered on time.
* Ofcom said the fine would have been £30m but was reduced by 30% due to Royal Mail's admission of its failings.
* The regulator has warned that fines are "likely to continue" unless Royal Mail delivers a credible improvement plan.
* Citizens Advice has expressed concern that the fines may not be enough to improve the company's service, saying that missed post can have real-life consequences for customers.
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