Fri, 31 Oct 2025

Fri, 31 Oct 2025 Moved house? You may have unclaimed energy credit

People who've moved house in the last five years are being encouraged to contact their old energy suppliers in case they have outstanding credit.

* £240m worth of unclaimed money sits in closed energy accounts, according to Ofgem and suppliers.
* Customers who moved house in the last 5 years may be owed credit from their old gas and electricity accounts.
* Energy UK advises people to check for outstanding credit by contacting their old supplier with up-to-date contact details.
* Most people are likely to owe a few pounds, but some could claim back over £100.
* Suppliers are obligated to return credit to customers, but missing or outdated contact information can cause delays.
* Ofgem says that around 2 million closed accounts are currently in credit and urges people to check for themselves.
* Energy UK recommends keeping direct debit active until the final bill is settled to ensure automatic refunds.
* Suppliers must issue a final bill within 6 weeks and refund customers within 10 working days, but missing customer details can cause delays.
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