Wed, 12 Nov 2025

Wed, 12 Nov 2025 Building society pledges to keep branches open

It says its current network of 696 branches will remain until at least 2030.

* Nationwide Building Society has pledged to keep all its 696 branches open until at least 2030, extending its previous promise by two years.
* This decision comes after a rise in customers using branches for services such as cash withdrawals and face-to-face financial advice.
* The UK bank and building society sector has seen widespread branch closures in recent years, with over 6,000 branches closing since 2015.
* Nationwide's chief executive Debbie Crosbie said branches are "important for customers and communities".
* The move is part of a broader trend, with Newcastle Building Society bucking the trend by opening new branches and investing in its network.
* Charities have expressed concerns about vulnerable people's access to cash and financial services following branch closures.
* Nationwide has reported an increase in customers using in-branch cash machines, citing security as one reason for this.
* The building society aims to protect vulnerable people and offer more support services through its branches.
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