Fri, 05 Dec 2025

Fri, 05 Dec 2025 Shoppers loved the 'fabric queen'. Then, order by order, her story fell apart

Designer Nerida Hansen admits failing customers who ordered textiles worth thousands of dollars from her businesses.
Key Points:
* Multiple customers reported losing over $19,800 in purchases due to Hansen's businesses.
* The Victoria state consumer rights agency issued a public warning against Hansen's online platforms.
* Hansen admitted making "poor" decisions relating to her businesses and experiencing financial difficulties that led to her liquidating her company in late 2022.
* She claimed she was still in control of the situation but acknowledged that her trading account had been frozen due to the high volume of refund requests and bank chargebacks. Reactions from Customers and Others:
* Some customers, including Sarah Rowe, expressed empathy for Hansen's financial situation and believed she had good intentions.
* However, others, like Ms. O'Connor, felt that Hansen was intentional in her actions and intended to deceive customers.
* Consumer Affairs Victoria (CAV) director Nicole Rich urged consumers to be wary of purchasing goods from Hansen's online platforms. Hansen's Response:
* She denied using all the business names listed by CAV and claimed she had made some "very poor" decisions relating to her businesses.
* Hansen accused Ms. O'Connor of engaging in "horrific social media harassment" and defamation, but Ms. O'Connor disputed these allegations. Current Situation:
* Hansen announced that she would be shutting down her businesses by the end of 2025 to start a new career.
* However, she continued promoting fabric sales on her website until November.
* Customers are still awaiting justice and seeking refunds from Hansen's companies.
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