Mon, 15 Dec 2025

Mon, 15 Dec 2025 'Throw the parcel at the door' - Evri couriers cutting corners to earn a better wage

BBC Panorama investigates the delivery firm - a market leader with the worst reputation for non-deliveries.
1. High rate of missing parcels: 7% of customers reported an Evri parcel not having been delivered in the six months between January and July, compared to an industry average of 4%. 2. Delays: 14% of customers reported a parcel arriving late in the same period, compared to an industry average of 8%. 3. Poor treatment of couriers: Couriers are under pressure to deliver a high volume of parcels quickly, leading them to "cut corners" and leave parcels in safe places rather than delivering them directly. 4. Low pay and poor working conditions: New starters on the Flex contract do not receive sick or holiday pay, and may be paid lower rates than more experienced couriers. 5. Lack of accountability: Evri's system allows couriers to mark parcels as delivered even if they have not been left with the customer, leading to confusion and frustration for customers who report missing parcels. The article also highlights several individual cases where customers had issues with Evri, including: 1. Becky and Jonathan's experience: Two residents of Hampshire reported multiple instances of missing parcels, with Becky eventually receiving a refund from the seller after starting a spreadsheet to track the issue. 2. The village Facebook group: The incident led to almost 90 reports of missing Evri parcels being made to the police, although a man arrested in connection with the incident was never charged. Overall, the article suggests that Evri's business model prioritizes profit over customer satisfaction and courier welfare, leading to systemic issues with delivery times and accountability.
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