Thu, 18 Dec 2025

Thu, 18 Dec 2025 Insurers told to make policies easier to understand

The demand follows a "super-complaint" about the home and travel insurance sectors.

* UK's finance regulator, FCA, has responded to a "super-complaint" by consumer group Which? on home and travel insurance sectors.
* FCA acknowledged some problems need addressing and will expand its scrutiny of claims processing and policy clarity.
* Consumer groups say FCA must take strong action for meaningful change, not just acknowledge the issues.
* Home and travel insurance sectors are considered "broken", with many claims being outsourced to specialists and unclear sales practices.
* Millions of people in the UK hold home and travel insurance policies, but acceptance rates for claims are much lower than motor and pet policies (99% vs 80% and 74%).
* FCA will work on improving the claims process and consumer understanding of their cover.
* Association of British Insurers says improvements are a top priority for the sector.
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