Stories

Thu, 26 Mar 2026

Thu, 26 Mar 2026 'It took six years to receive my late father's premium bonds'

Readers contacted BBC Your Voice to say they not been able to claim funds from dead family members' premium bond investments.

* Tracy McGuire-Brown, 61, waited six years to claim £2,000 in premium bonds left by her late father.
* She had to deal with a "huge amount of distressing form-filling" and was told she wasn't entitled to wins made during that time.
* NS&I apologized for the failings and promised compensation, but Tracy received a letter stating the money should be used to clear her father's debts and funeral expenses, despite him dying five years earlier.
* Peter Attwell, 71, is still waiting for premium bond funds from NS&I that belonged to his late brother, who died in January.
* Kevin Jones, 68, has encountered problems with NS&I after the death of his wife last month, and was told it could take between six and nine months to resolve the matter.
* The government has appointed a new chief executive at NS&I and is investigating the issue, which affects around 37,500 people with £470m involved.