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Fri, 27 Mar 2026

Fri, 27 Mar 2026 Lloyds bank reveals IT glitch affected almost half a million customers

In a letter to the Treasury Select Committee, Lloyds apologised and said some compensation had been paid.
447,936 customers of Lloyds, Halifax and Bank of Scotland saw other people's transactions or had their data shared due to an IT issue on March 12. Around 114,182 customers clicked on others' transactions that appeared in their apps, which may have shown sensitive information like account details, national insurance numbers, and payment references. The bank said the problem was caused by a software defect introduced during an overnight IT change. Affected customers may also have seen transaction info related to people who weren't customers of these banks. Lloyds has compensated around 3,625 customers with "goodwill payments" totaling £139,000. Each payment averaged £38.34 per person. The bank is cooperating with regulators, including the Financial Conduct Authority and the Information Commissioner's Office, after being asked to do so by the Treasury Select Committee. Committee chair Dame Meg Hillier said modern banking methods mean consumers place faith in technology, which can suffer unpredictable errors. Lloyds has apologized for the incident and is investigating how it happened.