Stories

Wed, 29 Jul 2026

Wed, 29 Jul 2026 Unauthorised airport car park grows despite stop notice

Customers says they returned from their holidays to find their cars damaged and dirty.

* Customers have described scenes of "mayhem" upon returning from holiday, citing overcrowded transport, damaged and dirty cars, and long waits for collection.
* The business directors and a service provider linked to the site have not responded to requests for comment.
* Uttlesford District Council said it would continue to monitor the situation until an appeal is heard by the Planning Inspectorate in 2027.
* Customers reported various issues, including: + Damaged vehicles upon return + Overcrowded transport with passengers being forced to stand on top of luggage + Long waits for collection + Additional charges imposed without notice + Cars being left unlocked and vulnerable to theft
* Travel Extra Deals Ltd, a comparison site used by some customers, has issued the operator with a final warning and will stop sending bookings if further complaints are received.
* Stansted Airport's managing director urged customers to choose authorized parking providers and report concerns to Essex Trading Standards.