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Wed, 09 Sep 2026

Wed, 09 Sep 2026 Air traffic failure was avoidable, says transport secretary

Heidi Alexander orders an investigation into the glitch that caused more than 2,000 flight cancellations.

* Passengers are unlikely to be entitled to compensation due to "extraordinary circumstances" caused by the Nats issue.
* However, airlines still have a responsibility to look after passengers in such situations.
* The UK Civil Aviation Authority advises airlines to provide food and accommodation for stranded passengers if necessary.