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Wed, 07 Oct 2026

Wed, 07 Oct 2026 We spent thousands on a Tui river cruise but ended up on coach trips

Passengers have described their anger after their itineraries changed to involve hours spent on coach trips instead.

* Tui has apologized and blamed low water levels on the Danube river for changes to passengers' itineraries.
* Passengers who paid thousands of pounds for European river cruises with Tui have described their anger after their itineraries changed to involve hours spent on coach trips instead.
* Several passengers, including Richard Pearson from Lincolnshire and Sue Crosby, told the BBC they believe they should get some money back, but have been offered no refund.
* A spokesperson for Tui said that extreme heat caused low water levels on the Danube, affecting river cruise operators across the region.
* Tui reviewed every sailing individually with their nautical partners and customers continued their holiday on the amended itinerary under standard booking conditions.
* Some passengers submitted complaints to Tui and may take their quest for a refund to small claims court if necessary.